Tutorial 8

Tutorial 8 (Week 9)

Today tutorial same as usual, from the beginning of the tutorial class we discuss about the tutorial question on tutorial 8. Right after that, madam discuss the midterm test question with us. Ma'am dismiss the class after the discussion is finished.

Tutorial 6

Tutorial 6 (Week 8)

Today tutorial class continue as usual, madam discuss the tutorial question with us. One thing she emphasize during the class that we will have and need to keep thinking and thinking in order to find out the most suitable answers. Memorizing is not helping, it uses common sense sometime.

After that, we got very surprise because madam grants us another chance to improve the midterm result by giving supplementary paper. Actually it is not a supp paper, it should be an "improving result's paper". Ma'am told us the final marks for midterm will be obtained from these 2 papers, depend on which is the highest of these 2.

Similar like previous one, we are allow to refer to book, refer online or whatever source we have to guide us to answer the paper. Questions this time is actually from lecturer 6 instead of case study. This is better to score because we can find answers from the notes. We provide a very long answer for a few questions that we do not even know what it is because way too much. lol. One least of perfection which is, midterm mark will not increase yet it is choosing the best among these 2 papers. Feeling sad. haha

Ma'am is so effective on her works, the marks release in the evening and we manage to have a look on it. Not really happy because it only improve a little bit yet most of them can score well. Perhaps I have problem answering the questions. That is the final decision made on midterm, no more improvement or supp. 

THE LEARNING ORGANIZATION & KNOWLEDGE MANAGEMENT TOOLS

THE LEARNING ORGANIZATION & KNOWLEDGE MANAGEMENT TOOLS

Lecture 8/Lecture 9 (Week 8)

Today lecture class goes on as always but a little bit special. Ma'am conduct 2 chapters in today's lecture. The topics are The Learning organization and Knowledge Management tools which is lecture 08 and 09. She says that this is because there will be no class during the week after raya, so we will have to go through it first.

Ma'am discuss with us how a knowledge worker learns in a organization environment and what the individual learning style that will happen on each worker. After that, we also discuss what are the perspective of learning approaches will happen on the organisational and individual. From the organisation knowledge the knowledge workers may own many type of organizational knowledge which is know what, know who, know how , know why, know where , know when and know if. Besides, the organisational learning also conduct with 4 types of learning phases, consists of knowledge acquisition, information distribution, information interpretation and organisational memory those learning phase are come from Huber, 1991. Then we talk about organisational learning & learning organization. A few diagram and table below showing what are the learning organization all about.

Figure 1: The Individual Styles

Figure 2: The Organizational Learning and KM

Figure 3: The Organizational Learning & Learning Organization

Without wasting time, we proceed to the next chapter Knowledge Management Tools(Chapter 9) immediately. In this chapter, there are many KM management tools that will help some people to manage their knowledge. First, we talk about the Capturing knowledge cognitive mapping tools, information retrieval tools, search engine, agent technology and personalisation tools. After that, we study how to use the Email, Text-Based conferencing, Expertise Yellow Pages, Computer-based training/ e- learning, security, web 2.0, Blog, Wikis, Online social network 3-D virtual worlds and Groupware tools to share the knowledge. Lastlt, in this chapter it also has a few tools to evaluate knowledge, storing knowledge and presenting knowledge which is data mining, OLAP, Data Warehouse and Visualization. Below are some picture of the knowledge tools.

Figure 4: Cognitive Mapping Tools 

 Figure 5: Information Retrieval Tools

Figure 5: The 3-D Virtual Worlds

Figure 6: Groupware Tools

Before we end lecture 09, ma'am once again giving us hint that things that might be cover in final exam including what is the difference between wiki and group ware tools? Seems to be uneasy. Gonna really study hard due to unsatisfy and bad results we go in midterm.

One last thing that she ask is among the students who will be taking Enterprise resource planning and Information system audit these two subjects next semester. Faculty is considering to offer next semester although it is not in the normal course structure but priority to register is, you are final year and final sem student which is going to graduate after this. My friend actually need it so badly in order to graduate early without wasting time else he will force to take semester leave, it will be 4 months time wasting. Hope everything goes smoothly. End of lecture.

Knowledge Management (Organizational Culture)
Lecture 7 (Week 7)

This week lecture was a quite interesting class for us. In this topic cover how an organizational's culture affect the management of their knowledge. In the beginning, Mrs.Siti shared one of his childhood's stories with us "Shin Chan". I bet all of u sure heard it before. This story talk about Shin Chan asked his father for taking the last train every after his work. For Japan culture, every man that working out there should't return home early for proving they are be reused by the particular company. Besides, for Saudi Arabia woman's culture they can't alone for window shopping or whatever activities that leave their home. Relatively unfair for the woman.
On top of that, Mrs.Siti showed us few video related to organizational culture like working environment in Microsoft, and Google. The most attracting one is Google. Below is the link for Google.

After watch on the video, is google working environment attracting for u as well? :) Hard to believe that those facilities could exist in one organization. Wish to interview Google after watched it.

Midterm Exam

Midterm Exam (Week 7)

There is no tutorial class on week 7 instead we have a midterm exam on that day. Many of us can't really score well yet there is one among the student who got full marks. Wondering how does he answer all the questions perfectly.

Midterm format is basically a case study. We need to define a few things after we have read through it including date, information, tacit and explicit knowledge of the case, models it use etc.

Used up almost 15 minutes to understand the case and it results in lack of time to complete. Hope mark of the paper is not that low. 

Knowledge Acquisition & Application
Lecture 6 (Week 6)

As usual, this week we having lecture 6 that talk about Knowledge Acquisition & Application. Basically, this is all about how user and task modeling approaches help promote knowledge use at the individual, group, and organization level and how the individual and organizational learning link to each other.
Firstly, we went to individual  level of knowledge application based on four dimensions of personality type. Interest, Perception, Judgement, and Environment.

Judgement

Interest

Perception

Environment

Overall type of personality

Secondly, we came to organizational level of knowledge application. In this case, we separate it to two category, small and large organization. Small organization focus more on knowledge acquisition, because with few employee and limited resources, there are few obstacles to reusing and sharing among others. While large organization have difficulty finding and reusing the knowledge due to hard determination of the knowledge exist within the organization.

There are three major roles:
Knowledge Producer - Person who produced knowledge or object
Knowledge Intermediary - Prepares knowledge for reuse by indexing, packaging, marketing.
Knowledge Reuser - Retrieves, understands and applies knowledge.

Lastly, there are one last important role in organization, Knowledge Repository. Knowledge repository should contain valuable content that is mix of tacit and explicit knowledge. They are the core knowledge and link between users, organisational and external sources. With the search service provided, this might direct user to easy enabling sources such as people, organizational units, web sites, policies etc.
Knowledge repositories are most effective if they are structured in a systematic manner as a knowledge repository should be a one-stop shop for knowledge application.

Tutorial 5

Tutorial 5 (Week 6)

The tutorial class start as usual on 10am every Tuesday. From the beginning of the tutorial class madam start discussing the tutorial question with us, after that we discuss a case study in the tutorial question. Madam said midterm will come out a question similar like the case study question and call us focus on it. Before end of the class she give us play a color game and call us read with the color and the word's name to test our recognition capability.

This is how the Color Game look like, after discuss with us how to play this game madam point out a student to play the game. The student read the color and the name carefully because our brain need some time to deliberate it. Then we end off the tutorial class.

Tutorial 4

Tutorial 4 (Week 5)

Tutorial class start off like what we always do, starting with the first question of tutorial 4.  During the middle of the class, ma'am ask us to draw knowledge capture & codification about knowledge management this subject in a cognitive maps form.

This is how my cognitive maps actually looks like. Yes, extremely ugly it is, and seem like very blur. Because i just simple do the rough one, will redo a clearer one later on.

And not forgot to mention, I notice some other thing. From what I have observed from other person's blog, they say they have conducted another activity during tutorial which we do not have during ours. It's the steps of how to get into a kancil, the perodua car, and also how to come out from the car. She ask students to demo and show their own steps. Ma'am is actually showing what is "learning by being told".

Lecturer 5 - Knowledge Sharing & Communities of Practice (COP)

Knowledge Sharing & Communities of Practice (COP)
Lecture 5 (Week 5) 

Time flies, we have already stepped into July month, and it is week 5 of this trimester. As usual, 8am class is really torturing since we always go to bed not that early, bad habit indeed. Lecture class starts at 8am on time. Before this, madam mention that this chapter is very important, could be really helpful if we understand it well. So she remind us pay enough attention during class. Example learning outcomes in the end of chapter are key components of a community of practice, major roles and responsibilities in a community of practice, and identify enablers and obstacles to knowledge sharing.

First, we go into some brief introduction. What do people do usually when they capture any knowledge? Studies show that the correct one should be share and disseminate throughout the organization once the knowledge has been captured and codified. A simple phase shows when people finding source online, the chance of failing is always 95% while 5% to success. When it goes another way round, which mean people searching information off-line, they could easily success eventually. It is 90% over 10%. Communities of Practice (COP) basically mean how the people traditionally shared knowledge through ‘word of mouth’, in another word, verbally. Besides that, the COP also differ from other kinds of groups in organizations which in terms of The way they define their enterprise, The way they exist over time and The way they set their boundaries. In addition, the COP also got it roles and responsibilities which is visitor, novices, regular, leaders and elders. This role are very similar like the rank in forums.

Figure 1 : Forms of Joint Work in Organizations

Figure 2: Community of Practice (COP)

Social Network Analysis (SNA) is the mapping and measuring of relationships and flows between people, group, organizations, computers or other information/knowledge processing entities. It also identifying networks can help to improve knowledge flow and performance, identify key brokers and hoarders. 

Figure 3 : SNA (Social Network Analysis)

SNA techniques including Visualization tools used in conjunction with surveys which uses question based on objectives and good survey design is key consideration. Cluster analysis - identify highly integrated subgroups. Clustering measures the connectivity around each node. 

Undernet, one of the important topic. Ma'am ask us to take note that it is important. Undernet refers to an organization practice knowledge sharing but it may be occurring informally. Knowledge flows best when climate of trust exits, knowledge exchange is bidirectional, sender and receiver view each other as credible. Meanwhile, SNA can help identify 'undernet' in organization. 

After ma'am conclude the summary part, we are free to go. End of lecture 5 week 5. another week just gone. 

Tutorial 3

Tutorial 3 (Week 4)


It's 10am tutorial class again, feeling quite sleepy yet tutorial class will never failed to get your attention. So we start with discussing the 3 tutorial questions. We get into more details on knowledge management model and how it is link to knowledge management life cycle(KMLC). Miss Siti finish up the question within 30 minutes. After that, we proceed to the more interesting activities. This is the part where we put more attention and concern on it than usual.

So, today's activitiy is about "Famous Global Brands". This activity requires us to draw out whatever brand that Miss randomly pick without any references. First, draw the MMU's logo. Seems to be extremely easy right? Since we are MMU students for quite a few years already. Yet the issue here is, usually a thing that we used to observe everyday but not so into it, it is blur when we recall. Like what we are doing now, we actually cannot really draw the logo so details, just drawing it roughly. Hard time huh. Don't ever slip out anything in your daily life even thought it is just a tiny one. Lesson learnt.

So this is one of our drawing, similar to the exact one? I think so (**tittering :D)

While this is the exact the correct one. 

Another branded logo that ma'am ask us to draw is the Mcd logo. Obviously many of us will be able to finish this easily because it is so easy, just a simple "M".

Tutorial class ends after we have done that logo drawing.