Lecture 4 (Week 4)
Knowledge Capture & Codification
Miss is late for today's class for around 5-10 minutes. This is because she has to deal with her two little princess and send them to school. They are twins, yessssssss TWINS! so cute and pretty. Take your time miss, we understand your difficulties. haha. But eventually one of the twins did not get down from the car due to some uniform issue and follow miss Siti to campus and have class with us together. Of course everyone is curious why there is a little girl hiding behind miss. After she explains then only we know what is going on.
Without wasting anytime, class starts with ma'am explain with us the learning
outcome about the Knowledge Capture & Codification. From the discussion on
this chapter we can see that there have 3 approaches separate into interviewing
experts, learning by being told, and learning by observation. The interview
experts consist with a structured interview and it got 4 techniques which is
paraphrasing, clarifying, summarizing and reflecting. Other than that, the learning
by being told also consist with the Domain and task analysis, Process tracing
and protocol analysis, and simulation. The last is the Learning by
Observations, it consist with 2 expertise which is Motor-based and Cognitive
expertise. Besides that, we also learn the Knowledge Acquisition Phase,
Cognitive Maps, Decision Trees, and Knowledge Taxonomies which under the
Codification Techniques.
When it comes to the Tacit Capture in Individual/Group : Interviewing Experts, Stories part, She defines that an organizational story can be defined as a detailed narrative of past management actions, employee interactions, or other key events that have occurred and that have been communicated informally. Knowledge -sharing stories need to be authentic, believable, and compelling. Before she goes to the next slide, she ask us to read the storytelling of IBM on page 87-88 of eBook which has been uploaded by her on mmls and submit next week in handwritten translation. When was the last time I copy something like this? Has been a long time since secondary school.
Figure 1: Knowledge Acquisition Phase
Figure 2: Cognitive Maps
Figure 2.1: Cognitive Maps
Figure 3: Decision Trees
Figure 4: Knowledge Taxomies
Midterm is coming soon at 16/7. gonna work harder on it.
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